Keep Your Nest Working
Not every Nest problem means you need a new thermostat. We can diagnose your existing Nest system, identify the fault and, where practical, get it working correctly again.
Common Nest Problems We Can Help With
From connection problems to heating that simply won't respond as expected, we can diagnose a range of issues with existing Nest systems.
Heating not responding
Nest calling for heat but your heating system isn't responding as expected.
Heat Link Problems
Pairing, connection and communication problems between your thermostat and Heat Link.
Connectivity Issues
Nest going offline, losing connection or struggling to communicate reliably.
Setup & Configuration
Help with heating schedules, hot water control and system configuration.
What Happens During A Nest Support Visit
We'll inspect your existing Nest heating controls, investigate the problem and work through the system to identify what's causing it.
System diagnosis
Thermostat, Heat Link and heating-control checks
Connection & configuration checks
We'll investigate communication, pairing and relevant settings.
Heating & hot water testing
Nest Support Visit - £89.99
We'll test the controls and operation of your system where applicable.
Clear advice on what to do next
If the problem can sensibly be resolved, we'll explain the options. If replacement makes more sense, we can discuss upgrading to Tado X.
Repair your Nest or Upgrade
Sometimes the sensible option is to keep your existing Nest. Other times, upgrading to a newer heating-control platform makes more sense. We'll help you understand your options.
Keep Your Nest
If your Nest system is serviceable and the problem can be resolved sensibly, we'll help you get it working correctly again.
Diagnose the existing system
Resolve configuration issues where possible
Keep the controls you already know
Upgrade to Tado X
Ready for a newer heating-control platform? We can remove your existing Nest controls and professionally replace them with the appropriate Tado X system.
Latest-generation Tado X controls
Heating & hot water control where applicable
Expandable room by room control
Ready to move on from Nest?
If you've decided it's time to replace your Nest, we'll remove your existing controls and professionally install and configure the appropriate tado° X system for your home. Choose from tado° X 1st Gen or the latest 2nd Gen, subject to availability and compatibility.
20% OFF INSTALLATION
When A Connected Home supplies your replacement Tado X system.
Existing Nest controls removed
tado° X 1st or 2nd Gen supplied, installed & configured
App setup, testing and handover
20% discount applies to the standard installation charge when A Connected Home supplies the replacement tado° X system. Equipment prices vary by tado° X generation and system requirements. Excludes installation-only bookings, customer-supplied equipment, additional devices and non-standard installation work. Offer ends 31 October 2026.