Privacy Policy

1. Introduction

A Connected Home is a smart home installation business based in Norwich, Norfolk, providing services throughout Norfolk and Suffolk.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, book an installation or use our services.

A Connected Home is operated by Murray Howes as a sole trader, trading as A Connected Home.

We are committed to protecting your personal information and handling it responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For enquiries about this Privacy Policy or how your personal information is handled, please contact:

A Connected Home
Norwich, Norfolk, United Kingdom
Email: hello@aconnectedhome.co.uk
Website: https://aconnectedhome.co.uk

2. What Personal Information We Collect

When you contact A Connected Home, use our website or book an installation, we may collect the following information:

Your name and contact details, including email address and telephone number.
Your property address and postcode where required for quotations, appointments or installations.
Information about your property, existing equipment and installation requirements.
Details of enquiries, quotations, bookings and services provided.
Payment and invoicing information, including transaction records.
Correspondence and feedback relating to our services.
Technical information collected when you visit our website, such as device information, cookies and website usage data where applicable.

We only collect personal information that is reasonably necessary to respond to enquiries, provide our services, manage customer relationships and operate our business.

3. How We Use Your Personal Information

A Connected Home uses personal information for the following purposes:

Enquiries and quotations

To respond to enquiries, discuss installation requirements, arrange site visits and provide quotations.

Bookings and installations

To schedule appointments, manage bookings, carry out installations and provide ongoing customer support.

Invoicing and payments

To issue invoices, process payments, maintain financial records and meet our legal and tax obligations.

Customer communications

To provide appointment confirmations, installation updates and information relating to services you have requested.

Customer feedback and reviews

We may invite customers to provide feedback about completed installations through Trustpilot. This may involve sharing relevant customer contact and transaction information with Trustpilot to deliver review invitations.

Website operation and security

To maintain our website, respond to technical issues, manage cookie preferences and protect our services against misuse.

4. Third-Party Services

To operate our website and provide our services, A Connected Home uses trusted third-party service providers.

Wix

Our website is hosted and managed through Wix. Wix provides website hosting, contact forms, appointment booking facilities and related website services. Personal information submitted through our website may be processed and stored using Wix's systems.

FreeAgent

We use FreeAgent to manage customer invoices, payments and financial records. Relevant customer and transaction information is processed through FreeAgent for accounting and business administration purposes.

Trustpilot

We use Trustpilot to collect customer feedback about our services. Following a completed installation, we may share a customer's name, email address and relevant transaction details with Trustpilot so that an invitation to leave an honest review can be sent.

Customers are free to leave positive, negative or neutral feedback and are under no obligation to submit a review.

Usercentrics

We use Usercentrics to manage cookie consent preferences on our website. This helps visitors control optional cookies and tracking technologies.

These providers may process personal information on our behalf or, where applicable, as independent data controllers, in accordance with their respective privacy notices and applicable data protection requirements.

5. Legal Basis for Processing Personal Information

Under UK data protection law, A Connected Home processes personal information only where there is an appropriate lawful basis.

Contractual necessity

We use personal information where necessary to provide quotations requested before entering into a contract, arrange installations, fulfil customer agreements and provide related services.

Legal obligations

We process and retain certain information to comply with applicable accounting, tax and other legal requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, including responding to existing customer enquiries, maintaining website security, managing business operations and improving our services, provided those interests are not overridden by individuals' rights and freedoms.

Consent

Where consent is legally required, including for certain optional cookies and tracking technologies, we seek consent before processing the relevant information.

Customer review invitations

We may use customer contact details to request genuine feedback about completed services through Trustpilot, where we have established an appropriate lawful basis and complied with applicable electronic marketing and privacy requirements.

6. How Long We Keep Your Information

A Connected Home retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal obligations.

Customer enquiries and quotations

We retain enquiry and quotation information for as long as necessary to respond, manage follow-up communications and maintain appropriate business records.

Installation and service records

We retain relevant customer and installation information where necessary for warranties, ongoing support, resolving disputes and maintaining a record of work completed.

Financial records

Invoices, transaction records and related accounting information are generally retained for at least five years after the relevant tax submission deadline, or longer where applicable legal requirements demand.

Trustpilot review invitations

Customer information used to arrange Trustpilot invitations is retained in accordance with our applicable retention requirements and Trustpilot's relevant data retention arrangements.

Website and cookie information

Cookie consent records and website-related information are retained according to their purpose, applicable legal requirements and the settings of the relevant service providers.

When personal information is no longer required, we take reasonable steps to delete it securely or anonymise it.

7. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding the personal information we hold about you.

Depending on the circumstances, these include:

The right to be informed about how your personal information is used.
The right to request access to your personal information.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of how your information is processed.
The right to object to certain uses of your information, including direct marketing.
The right to data portability where applicable.
The right to withdraw consent at any time where processing relies on consent.

To exercise your rights or ask questions about your personal information, please contact:

hello@aconnectedhome.co.uk

We will respond to requests in accordance with applicable UK data protection law, normally within one calendar month.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to support its operation, remember visitor preferences and provide certain website functions.

Cookies are small files stored on your device when you visit a website.

Essential cookies

Some cookies are necessary for the website to function properly, including security, basic functionality and remembering cookie consent preferences.

Optional cookies

Depending on the services enabled on our website, optional cookies may be used for functionality, analytics or other purposes.

Where required by law, we request your consent before placing or accessing non-essential cookies.

Managing your preferences

We use Usercentrics to provide cookie consent controls.

When visiting our website, you can accept or reject optional cookies and manage your preferences through the cookie consent banner.

You can also reopen your cookie preferences using the privacy settings icon displayed on our website.

You may additionally manage or delete cookies through your browser settings.

Further information about individual cookies and services is available through our cookie consent management tool.

9. International Data Transfers and Security

International data transfers

Some of the third-party providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, as required by UK data protection law. These may include UK adequacy regulations or approved contractual safeguards.

Further information about relevant international transfers and safeguards can be requested using the contact details in this policy.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include using reputable service providers, restricting access to customer information where appropriate and maintaining reasonable security practices.

Although we take steps to protect personal information, no internet-based system can be guaranteed to be completely secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or applicable legal requirements.

Any updates will be published on this page, together with a revised date where appropriate.

We encourage visitors to review this policy periodically.

If you have any questions about this Privacy Policy or how A Connected Home handles your personal information, please contact:

A Connected Home
Email: hello@aconnectedhome.co.uk
Website: https://aconnectedhome.co.uk

Last updated: 18 October 2026